SHIPPING

ChannelDestinationCarrier NameDispatch methodShopify DescriptionPrice
B2C-OUTAUSTRALIAAPGStandardAPG Standard Service (4-7 Business Days)20 AUD
B2C-OUTAUSTRALIAUPS ExpressExpressUPS Express Service (1-3 Business Days)30 AUD
B2C-OUTAUSTRALIAUPS ExpressExpressOrders over $420aud via UPS Express (1-3 Business Days)Free
B2C-OUTCANADAAPGStandardAPG Standard Service (4-8 Business Days)14 USD
B2C-OUTCANADAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTCANADAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTCANADAUPS ExpressExpressOrders over $380cad via UPS Express (1-3 Business Days)Free
B2C-OUTCHINAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTCHINAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTHONG KONGAPGStandardAPG Standard Service (5-8 Business Days)14 USD
B2C-OUTHONG KONGUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTHONG KONGUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTINDIAAPGStandardAPG Standard Service (4-8 Business Days)14 USD
B2C-OUTINDIAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTINDIAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTINDONESIAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTINDONESIAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTJAPANAPGStandardAPG Standard Service (5-9 Business Days)14 USD
B2C-OUTJAPANUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTJAPANUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTNEW ZELANDAPGStandardAPG Standard Service (4-7 Business Days)14 USD
B2C-OUTNEW ZELANDUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTNEW ZELANDUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTSINGAPOREAPGStandardAPG Standard Service (3-6 Business Days)14 USD
B2C-OUTSINGAPOREUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTSINGAPOREUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTBAHRAINAPGStandardAPG Standard Service (5-6 Business Days)14 USD
B2C-OUTBAHRAINUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTBAHRAINUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTISRAELAPGStandardAPG Standard Service (3-6 Business Days)14 USD
B2C-OUTISRAELUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTISRAELUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTJORDANAPGStandardAPG Standard Service (5-7 Business Days)14 USD
B2C-OUTJORDANUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTJORDANUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTKUWAITAPGStandardAPG Standard Service (4-7 Business Days)14 USD
B2C-OUTKUWAITUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTKUWAITUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTMACAOUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTMACAOUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTMALAYSIAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTMALAYSIAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTOMANAPGStandardAPG Standard Service (5-8 Business Days)14 USD
B2C-OUTOMANUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTOMANUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTPHILIPPINESUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTPHILIPPINESUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTQATARAPGStandardAPG Standard Service (Up to 7 Business Days)14 USD
B2C-OUTQATARUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTQATARUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTSAUDI ARABIAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTSAUDI ARABIAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTTAIWANUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTTAIWANUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTUNITED ARAB EMIRATESAPGStandardAPG Standard Service (4-6 Business Days)14 USD
B2C-OUTUNITED ARAB EMIRATESUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTUNITED ARAB EMIRATESUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTUNITED STATES OF AMERICAAPGStandardAPG Standard Service (3-8 Business Days)14 USD
B2C-OUTUNITED STATES OF AMERICAUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTUNITED STATES OF AMERICAUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free
B2C-OUTROWUPS ExpressExpressUPS Express Service (1-3 Business Days)20 USD
B2C-OUTROWUPS ExpressExpressOrders over $300 via UPS Express (1-3 Business Days)Free

TRACKING YOUR PARCEL
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customise your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Hoaserviceser cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, Hoaserviceser and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

  • A photographic ID (e.g. passport or driving license)
  • Your email/SMS notification from DHL

Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.